Patient Access Associate Front Desk, Primary Care, $1,000 Bonus, FT, 8A-4:30P

Baptist Health South Florida • Boynton Beach, FL

65d • $18 - $22

About The Position

The Patient Access Associate coordinates patient flow and timely processing, and maintains knowledge of practices used within the department, physician practice, or hospital to address patient questions and concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations. The associate may support go-lives and departmental initiatives, including onboarding and training team members, and participate in departmental committees or champion opportunities. The position practices Baptist Health’s service-excellence philosophy by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• At least 1 year of experience; internal staff must have at least 1 year of Patient Access experience and demonstrate the ability to independently perform all Level 1 job functions.
• Internal staff must meet or exceed registration accuracy and productivity standards for at least the most recent 6 months and exceed departmental KPIs.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, and a team player, with compassion and excellent customer service and interpersonal communication skills.
• Complete and pass the Patient Access training course.

Nice To Haves

• For external staff, an associate degree is preferred with 1 year of Patient Access experience; 2 years of experience may substitute for the degree.
• Positive attitude, self-motivation, and the ability to encourage others.
• Cross-training in multiple areas, product lines, or practices to substitute for staff positions as needed.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical-necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge of departmental, physician-practice, or hospital practices used to address patient questions and concerns.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations.
• Support go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.
• $1,000 bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED