Patient Access Associate - Hospital Registration

MaineHealth•Scarborough, ME

3d•Onsite

About The Position

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. This non-clinical role serves as the first point of contact for patients and visitors arriving at the hospital and works closely with clinical care teams. At times, the Associate completes access functions at the bedside or within the clinical care environment. The Associate accurately identifies and registers patients and provides customer service support to visitors and families. Central Registration & Admitting team members admit, check in, and register patients of all ages and backgrounds and may encounter varying levels of acuity, disease, and sensitive patient and visitor situations. Work takes place in a high-volume, schedule-dependent environment.

Requirements

Computer and data-entry experience is required.
Experience using Microsoft Word, email, and internet communication is required.
Ability to work accurately and effectively with electronic systems.

Nice To Haves

High school diploma or GED preferred.
Related experience in healthcare or customer service is preferred.

Responsibilities

Serve as the first point of contact for patients and visitors arriving at the hospital.
Accurately identify and register patients.
Provide customer service support for visitors and families.
Work closely with clinical care teams and, when needed, complete access functions at the bedside or within the clinical care environment.
Admit, check in, and register patients of all ages and backgrounds.