Healthcare Access Associate - Patient Registration

Champlain Valley Physicians Hospital • Plattsburgh, NY

1d • Onsite

About The Position

Under the direction of the Patient Access Supervisor, the Healthcare Access Associate protects the hospital’s ability to collect for services by accurately interviewing patients, collecting demographic, clinical, and financial information, and recording it in the hospital information system. The associate distributes required patient information confidentially, takes admission reservations from physicians’ offices and the Emergency Department, and schedules appropriate tests and admissions. The role also involves communicating with ancillary and clinical departments when necessary and performing all telecommunication representative duties.

This is a full-time, 40-hour-per-week position in Patient Registration / PAC at CVPH – Champlain Valley Physicians Hospital in Plattsburgh, New York. The primary shift is 7:00 a.m.–3:30 p.m.; secondary shifts are 8:00 a.m.–4:30 p.m. and 9:00 a.m.–5:30 p.m. Weekend coverage is required every other weekend. The position is covered by a bargaining union agreement.

Requirements

• High school graduation is required.
• Upon hire, enroll in and complete a medical terminology course within three months, or have a medical terminology certificate or completed anatomy and physiology course documented by a transcript with a grade of C or better.
• Obtain a Microsoft Word course certificate within three months of hire, or pass the CVPH test requirement.
• Pass a data entry test with an accuracy score of at least 95%.
• Become a Certified Healthcare Access Associate within 24 months of hire.
• Have one year of customer service experience.
• Be comfortable asking patients for money, including copays, deductibles, and coinsurances.
• Upon hire, enroll in and complete a basic coding course within three months, or have a basic coding course certificate or transcript.

Nice To Haves

• Associate degree in business or healthcare.
• Microsoft Excel course certificate.

Responsibilities

• Accurately interview patients and collect demographic, clinical, and financial information.
• Record patient information in the hospital information system.
• Distribute required patient information confidentially.
• Take admission reservations from physicians’ offices and the Emergency Department.
• Schedule appropriate tests and admissions.
• Communicate with ancillary and clinical departments when necessary.
• Perform all telecommunication representative duties.
• Ask patients for payment of copays, deductibles, and coinsurances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED