Registration Specialist - (Patient Access)

WVU Medicine•Saint Joseph, MO

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The role gathers and enters patient demographic, billing, and insurance information; prepares registration and consent paperwork; collects and documents patient payments; and supports scheduling, coverage screening, and order verification. The position is on an as-needed basis and operates in a high-volume, fast-paced hospital environment with frequent interactions with patients and medical and support staff.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference substantial information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
Complete managed-care pre-certification and authorization responsibilities when needed.
Prepare standard consent forms, privacy notices, and other registration paperwork; obtain signatures, including electronic consent to treatment and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and cash drawers as needed, and follow up on accounts flagged by the system.
Initiate screenings, obtain relevant coverage information, and complete appropriate paperwork as needed.
Perform medical-necessity checks and complete Advanced Beneficiary Notices when needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.