Healthcare Access Associate - Patient Registration
About The Position
Under the direction of the Patient Access Supervisor, the Healthcare Access Associate protects the hospital’s ability to collect payment for services by accurately interviewing patients, collecting demographic, clinical, and financial information, and entering that information into the hospital’s information system. The role also distributes required patient information confidentially, takes admission reservations from physicians’ offices and the Emergency Department, schedules appropriate tests and admissions, and communicates with ancillary and clinical departments when necessary. The position includes all telecommunication representative duties. This is a full-time, regular, bargaining-unit position at CVPH – Champlain Valley Physicians Hospital in Plattsburgh, New York. Standard hours are 40 per week, with a primary day shift of 7:00 a.m. to 3:30 p.m. Other listed shifts are 8:00 a.m. to 4:30 p.m. and 9:00 a.m. to 5:30 p.m. Weekend work is required every other weekend. The salary range is $23.63 to $34.26, with a midpoint of $28.95.
Requirements
- High school graduation is required.
- Upon hire, enroll in a medical terminology course and complete it within three months, or provide a medical terminology certificate or transcript showing completion of anatomy and physiology with a grade of C or better.
- Complete a Microsoft Word course and provide a certificate within three months of hire, or pass the CVPH test requirement.
- Pass a data-entry test with an accuracy score of at least 95%.
- Become a Certified Healthcare Access Associate within 24 months of hire.
- One year of customer service experience is required.
- Must be comfortable asking patients for copays, deductibles, and coinsurances.
- Upon hire, enroll in a basic coding course and complete it within three months, or provide a basic coding course certificate or transcript.
Nice To Haves
- Associate degree in business or healthcare.
- Microsoft Excel course certificate.
Responsibilities
- Accurately interview patients and collect demographic, clinical, and financial information.
- Record patient information in the hospital’s information system.
- Distribute required patient information confidentially.
- Take admission reservations from physicians’ offices and the Emergency Department.
- Schedule appropriate tests and admissions.
- Communicate with ancillary and clinical departments when necessary.
- Perform all telecommunication representative duties.
- Ask patients for payment, including copays, deductibles, and coinsurances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
