Patient Access Services, Associate - Southampton Hospital ER Registration

Stony Brook University•Town of Brookhaven, NY

2d•Onsite

About The Position

The Emergency Department Registration Associate supports Patient Access Services at Stony Brook Southampton Hospital. The role registers patients according to departmental policies and procedures, supports revenue-cycle operations and regulatory compliance, protects patient safety through accurate identification, and provides customer service in situations that may be difficult. The associate works with nursing, non-clinical, and other professional staff to support efficient patient flow and compliance with regulatory and contractual requirements. The position includes patient registration interviews; collecting and confirming demographic, insurance, and financial information; explaining required forms and obtaining signatures; reviewing registrations for accuracy; collecting applicable patient payments; and directing self-pay patients to financial assistance or self-pay representatives. It also includes general office support, insurance eligibility and network research, resolution of registration errors, accurate documentation, and compliance with confidentiality, HIPAA, hospital, departmental, and HR policies. This hospital-based position involves a 12.5-hour shift, prolonged periods of standing, walking, and sitting, and lifting up to 25 pounds. Commuting to the hospital and offsite facilities is required, and travel to other locations may occasionally be needed. The position may involve exposure to illnesses and diseases, may require respiratory protection, and may be designated essential during institutional emergencies. Changes to pass days and shifts may occur as operational needs require.

Requirements

Associate's degree, or a high school diploma/GED and two years of combined experience in Revenue Cycle, Medical Office, or Business Office.
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Ability to complete a pre-employment physical examination and obtain medical clearance from the hospital's Employee Health Services.
Ability to complete an electronic reference check with at least three professional references and a four-panel drug screen, and meet regulatory requirements for pre-employment screening.
Provide copies of any required New York State licenses or certificates.

Nice To Haves

Knowledge of health insurance to help patients understand medical insurance benefits.
Experience with CPT, ICD-10, and medical terminology.

Responsibilities

Perform patient registration and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Interview patients and gather and confirm demographic information, insurance data, and financial obligations.
Explain required forms and obtain signatures as appropriate.
Review and assess registrations for accuracy of demographic and financial information.
Collect co-payments, deductibles, and co-insurance amounts according to the patient's insurance plan and contractual agreement.
Refer self-pay patients to a financial aid or self-pay representative.
Provide positive customer service to patients, colleagues, visitors, and vendors with diplomacy and tact.
Maintain current knowledge of insurance information, managed care guidelines, and designated networks based on managed care contracts.
Use data retrieval insurance eligibility systems.
Manage RQA reports by resolving errors and producing corrected accounts.
Collaborate with other departments to meet patient and departmental needs and support efficient process flow.
Follow documentation guidelines and applicable company and department policies, confidentiality requirements, regulatory and contractual mandates, HR policies, and HIPAA privacy protocols.
Follow the departmental dress code and maintain a neat appearance.
Perform other department-specific duties as directed by Patient Access leadership.