Patient Access Associate Specialist - PRN

Ensemble Health Partners • Lebanon, VA

13d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes within the healthcare revenue cycle. The role supports a seamless patient experience while maintaining data integrity and regulatory compliance, and contributes to revenue cycle measures such as registration accuracy, point-of-service collections, and first-pass claim rates. As an onsite first point of contact for patients, the specialist supports clinical and financial operations through accurate data entry, auditing, and communication.

This is an entry-level PRN position based onsite at Ballad - Russell County Hospital in Lebanon, Virginia. The listed pay is $17.00–$18.15 per hour, based on experience. The role requires a high school diploma or GED and at least one year of customer service experience. CRCR certification is required within six months of hire and is company paid.

Requirements

• At least one year of customer service experience.
• Demonstrate inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• High school diploma or GED required.
• CRCR certification required within six months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other information; explain financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; explain and distribute patient education materials and applicable forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement and professional development
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED