Pastry Decorator

Heritage Grocers Group • Schaumburg, IL

10h • $15 - $20

About The Position

The Cake Decorator assists the bakery department in preparing fresh baked goods for customers by following recipes, labeling and storing products, and preparing and assembling quality food in a fast-paced environment. The role focuses on creative cake and pastry decoration, product knowledge, and providing customers with friendly, efficient service in a safe and clean environment. The Cake Decorator is expected to model the company’s core values and deliver excellent customer service while working with the bakery team and management.

Requirements

• High school diploma/GED or currently enrolled.
• Valid Food Handlers Card.
• Effective interpersonal communication and customer service skills.
• Ability to work in a fast-paced environment.
• Initiative and a friendly, approachable, outgoing, team-player demeanor.
• Sound judgment and decision-making skills.
• Ability to walk and stand continuously throughout the shift while moving around the store and handling merchandise.
• Ability to lift up to 25 pounds and occasionally lift up to 50 pounds.

Nice To Haves

• Customer service experience.
• Cake decorating experience.
• Retail experience.

Responsibilities

• Greet and interact with customers to address questions or concerns in a friendly, service-oriented manner.
• Assist the cake team with preparing desserts and pastries as needed.
• Take cake orders, ensure fresh fruits and products are available, and keep the display case fully stocked.
• Support baking of breads, cookies, and desserts, including pan dulce.
• Decorate cakes and pastries for customers, using artistic skills to create designs and mix icing colors.
• Communicate with management and the baking team to fulfill guest requests and address issues or needs.
• Conduct regular inventory to maintain proper product levels.
• Maintain quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, department-condition, and food-safety standards.
• Stock, fill, and face products; ensure pricing accuracy; monitor product rotation; and discard outdated or spoiled items.
• Use bakery equipment, including heat sources, mixers, and blenders.
• Take food orders in person and by telephone.
• Engage with customers and improve service speed and efficiency.
• Perform other duties as assigned.

Benefits

• Competitive medical, dental, vision, and supplemental benefits.
• Company 401(k) plan with a safe harbor match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED