Passenger Services Agent (Part Time)

Huntleigh Usa Corporation • Birmingham, AL

12d • Onsite

About The Position

Huntleigh USA is hiring a Part-Time Passenger Services Agent at Birmingham-Shuttlesworth International Airport (BHM). This role involves providing exceptional customer service to travelers, assisting them throughout the airport, and ensuring they receive safe, courteous, and professional assistance. It's an opportunity to gain experience in airport operations and customer service by helping passengers navigate the airport and reach their destinations safely.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED may be required.
• Strong customer service and communication skills.
• Ability to read, write, and speak English.
• Reliable transportation and a reliable telephone contact number.
• Ability to work independently and as part of a team.
• Must successfully complete required background screening and fingerprinting.
• Must be able to obtain and maintain required airport security credentials.
• Ability to stand and walk for extended periods.
• Ability to bend, squat, and stoop.
• Ability to push and maneuver wheelchairs throughout the shift.
• Ability to lift, carry, push, and/or maneuver up to 75 pounds.
• Ability to work effectively in a fast-paced airport environment.
• Complete all required Huntleigh USA and airline-specific training.
• Complete airport security and TSA-related training requirements.
• Participate in ongoing safety and operational training.
• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Responsibilities

• Safely transport passengers to and from airline gates, ticketing areas, baggage claim, and curbside locations.
• Assist passengers requiring wheelchair services with care, dignity, and professionalism.
• Provide airport information and directions to passengers.
• Maintain a positive and professional attitude when interacting with passengers, airline personnel, and airport staff.
• Coordinate passenger assistance requests with dispatchers and gate agents.
• Complete wheelchair service logs and other required documentation.
• Report accidents, incidents, and unusual events promptly.
• Follow TSA regulations, airport security requirements, and company policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED