Passenger Service Agent / Part Time

Menzies Aviation Careers • Lubbock, TX

3d

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues in the airport. The role also involves hosting self-service kiosks, interpreting identification labels and baggage and cargo routing tags, making gate announcements, and keeping work areas organized and functional. The agent is expected to maintain a positive, enthusiastic attitude and follow Menzies Aviation uniform guidelines and codes of conduct. A flexible schedule is required.

The position carries responsibility for taking reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace safety procedures. The company prohibits misuse of alcohol and drugs and conducts regular testing under its Substance Misuse Policy. Applicants must pass an FBI background check and obtain a US Customs seal.

Requirements

• Must be at least 18 years of age.
• Must have a current, valid US driver’s license.
• Computer skills are required for using computer-based systems.
• Ability to proficiently read, write, and speak English, with excellent communication skills.
• Must be able to stand for long periods at ticket counters and gate check-in areas.
• Must pass an FBI background check and obtain a US Customs seal.
• Must have a flexible schedule.

Responsibilities

• Check in passengers at ticket counters and gates.
• Verify passenger documentation before boarding.
• Assign seats and provide gate information.
• Check baggage and assist passengers with baggage claims and other airport issues.
• Host self-service kiosks.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements in the gate area.
• Follow Menzies Aviation uniform guidelines and codes of conduct.
• Take reasonable care of personal and others’ health, safety, and wellbeing and follow workplace safety procedures.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed