Passenger Service Agent - Part time

Menzies Aviation•Wichita, KS

5d•Onsite

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues in the airport. The role includes hosting self-service kiosks, verifying documents before boarding, interpreting identification labels and baggage and cargo routing tags, and keeping check-in, lobby, gate, and baggage work areas organized and functional. Gate duties also include making announcements, checking baggage, and assigning seats. The agent must follow Menzies Aviation uniform guidelines and codes of conduct, and take reasonable care for their own and others’ health, safety, and wellbeing while following workplace procedures and the Substance Misuse Policy. The position is part time, with a stated Alaska Airlines shift of 11:00–12:00 and 14:30–15:00. Compensation is $15.00 per hour.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment drug screen.
Must pass an FBI background check and obtain a US Customs seal.
Proficient English reading, writing, and speaking skills.
Computer skills; intermediate computer skills are required.
Ability to apply common-sense understanding to written, oral, or diagram-form instructions.
Ability to learn quickly and understand and carry out oral and written instructions, requesting clarification when needed.
Excellent communication and strong interpersonal skills.
Positive, upbeat, can-do attitude and ability to remain calm under pressure.
Ability to work as part of a team and build relationships.
Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
Ability to stand for long periods at ticket counters and gate check-in areas.
Must be available and flexible to work variable shifts, including weekends and holidays.

Nice To Haves

Prior customer service experience is strongly preferred.

Responsibilities

Check in passengers at ticket counters and gates.
Verify passenger documentation and assist with boarding preparation.
Assign seats and provide gate information.
Check baggage and assist passengers with baggage claims and other airport issues.
Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
Interpret identification labels and baggage and cargo routing tags.
Keep check-in, lobby, gate, and baggage work areas organized and functional.
Make announcements and perform other gate-area duties.
Maintain a positive and enthusiastic attitude while assisting passengers.
Follow uniform guidelines, codes of conduct, safety procedures, and Substance Misuse Policy requirements.
Take reasonable care for the health, safety, and wellbeing of oneself and others at work.