Passenger Service Agent / Part Time

Menzies Aviation • Lubbock, TX

4d

About The Position

The Passenger Service Agent (called Customer Service Agent in the role description) checks in passengers at ticket counters and gates and assists them throughout the airport. The role includes verifying passenger documentation, assigning seats, providing gate information, checking baggage, hosting self-service kiosks, and helping resolve passenger issues. The agent must follow Menzies Aviation’s uniform guidelines and codes of conduct, maintain organized and functional work areas, and have a flexible schedule.

The role includes responsibilities for health, safety, wellbeing, and compliance. Employees are expected to take reasonable care of their own health and safety and that of others, following workplace procedures and training. Menzies Aviation prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy. Applicants must pass an FBI background check and obtain a US Customs seal.

Requirements

• Must be at least 18 years of age.
• Must have a current, valid US driver’s license.
• Computer skills are required to use computer-based systems for primary job duties.
• Must be able to proficiently read, write, and speak English and have excellent communication skills.
• Must be able to stand for long periods at ticket counter and gate check-in areas.
• Must pass an FBI background check and obtain a US Customs seal.
• Must have a flexible schedule.

Responsibilities

• Assist passengers with check-in, document verification, gate information, baggage claims, and other airport issues while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Follow Menzies Aviation uniform guidelines and codes of conduct.
• Take reasonable care of the health, safety, and wellbeing of oneself and others and follow workplace health and safety procedures.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed