Passenger Service Agent - Part time

Menzies Aviation Careers•Wichita, KS

4d•Onsite

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues in the airport. The role requires providing enthusiastic, positive assistance and complying with Menzies Aviation’s uniform guidelines and codes of conduct. Agents also host self-service kiosks, interpret identification labels and baggage and cargo routing tags, and keep check-in, lobby, gate, and baggage work areas organized and functional. The position includes gate-area duties such as making announcements, checking baggage, and assigning seats. The listed Alaska Airlines shift is 11:00–12:00 and 14:30–15:00. Employees are responsible for taking reasonable care of their own and others’ health, safety, and wellbeing, following workplace rules and training, and complying with the company’s Substance Misuse Policy, including regular testing. This is a part-time role paying $15.00 per hour. The job requires flexibility to work variable shifts, including weekends and holidays, and the ability to stand for long periods and lift or move up to 70 pounds of cargo and baggage.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment drug screen.
Must pass an FBI background check and obtain a US Customs seal.
Must be able to proficiently read, write, and speak English.
Must have computer skills; intermediate computer skills are required.
Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
Must be able to stand for long periods at ticket-counter and gate check-in areas.
Must be available and flexible to work variable shifts, including weekends and holidays.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Ability to learn quickly and understand and carry out oral and written instructions, asking for clarification when needed.
Strong interpersonal and communication skills.
Ability to remain calm under pressure and maintain a positive, upbeat attitude.
Ability to work as part of a team and build relationships.

Nice To Haves

Prior customer service experience is strongly preferred.

Responsibilities

Check in passengers at ticket counters and gates.
Verify passenger documents before passengers board aircraft.
Assign seats and provide gate information.
Check baggage and assist with baggage claims and other passenger issues in the airport.
Host self-service kiosks and provide enthusiastic, positive assistance to passengers.
Interpret identification labels and baggage and cargo routing tags.
Keep check-in, lobby, gate, and baggage work areas organized and functional.
Make announcements and perform other gate-area duties.
Take reasonable care of personal and others’ health, safety, and wellbeing, and follow workplace safety rules and procedures.
Comply with the company’s Substance Misuse Policy.