Wheelchair Agent (Full Time)

Huntleigh Usa Corporation•Cleveland, OH

45d•Onsite

About The Position

Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Passenger Services Agents/Wheelchair Agents at Cleveland Hopkins International Airport (CLE). In this important customer service role, you will provide mobility assistance and exceptional support to airline passengers, ensuring a positive travel experience from arrival to departure. If you enjoy helping others, working in a fast-paced environment, and being part of an exciting airport operation, we encourage you to apply!

Requirements

Must be at least 18 years of age.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Ability to walk, stand, bend, lift, and push wheelchairs for extended periods.
Must be dependable and maintain a professional appearance.
Ability to work nights, weekends, holidays, and overtime as needed.
Must pass all required background checks and airport security requirements.
High School Diploma or equivalent may be required in some locations.
Must have reliable transportation
Ability to read, writes, speak, and follow verbal and written instructions in English.
Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide wheelchair assistance to passengers throughout the airport terminal.
Escort passengers to and from gates, ticket counters, baggage claim areas, and ground transportation locations.
Assist passengers with navigating airport facilities while maintaining a professional and courteous demeanor.
Safely push passengers in wheelchairs for extended periods.
Communicate effectively with airline personnel, supervisors, and fellow team members.
Handle passenger requests promptly and professionally.
Follow all airport, airline, and company safety and security procedures.
Maintain a high level of customer service and professionalism at all times.
Complete required documentation and reports as assigned.