Frontier Passenger Service Agent

Menzies Aviation•Orlando, FL

7d•Onsite

About The Position

As a member of Menzies Aviation's Passenger Service Team, the Passenger Service Agent checks in passengers at ticket counters and gates; verifies passenger documentation; assigns seats; provides gate information; checks baggage; and assists passengers with issues in the airport. The role also involves interpreting identification labels and baggage and cargo routing tags, hosting self-service kiosks, keeping work areas organized, and helping maintain safe and secure operations. The agent must follow Menzies Aviation's uniform guidelines and codes of conduct and maintain a positive attitude when representing the company and communicating with customers. Work is primarily indoors, near terminals with consistently open doors, where harsh weather may affect the indoor environment. Employees are provided a Menzies Aviation uniform, including a long coat. The job requires prolonged standing at ticket counters and gate check-in areas, walking, sitting, handling objects and controls, reaching, climbing or balancing, and lifting baggage. Employees frequently lift or move up to 25 pounds and occasionally up to 70 pounds; bending and stooping may also be involved. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment drug screen.
Must be able to proficiently read, write, and speak English.
Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
Must be able to stand for long periods at ticket counter and gate check-in areas.
Must pass an FBI background check and obtain a US Customs seal.
Must be available and flexible to work variable shifts, including weekends and holidays.
Intermediate computer skills required.
Ability to learn quickly.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Nice To Haves

Prior customer service experience is strongly preferred.

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims, and other airport issues.
Interpret identification labels and baggage and cargo routing tags.
Host self-service kiosks.
Ensure work areas are organized.
Maintain a positive attitude while offering assistance.
Ensure safe and secure operations.
Perform other duties as assigned.