PAS Specialist

Oregon Health & Science University•Portland, OR

5d•Onsite

About The Position

The PAS Specialist provides as-needed support to OHSU Casey Eye Institute ophthalmology clinics at Marquam Hill, South Waterfront, and satellite locations. The role supports patient care, telephone triage, reception, scheduling, point-of-service operations, care coordination, and administrative clinic functions. This is a regular, full-time, on-site position. The work schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., depending on clinic needs. The specialist handles incoming calls and helps coordinate prescription refills, consultations, walk-ins, and emergencies. The role provides professional, high-quality service to patients, referring providers, insurance carriers, OHSU providers, and staff. Duties include scheduling appointments and procedures; greeting patients; checking and updating insurance and patient information; collecting payments; preparing records and charts; arranging referrals, authorizations, and related clinical services; and helping patients with special needs. The specialist also performs cash handling, billing-related, reconciliation, and end-of-day duties according to Casey Eye Institute procedures. OHSU Casey Eye Institute is an academic medical center providing ophthalmology care and conducting research into eye disease and new treatments. OHSU is Oregon’s only public academic health center and also trains health care professionals. The organization welcomes applicants from diverse backgrounds and is working to build an anti-racist, multicultural institution.

Requirements

Six months of work experience in a medical office setting, including high-volume direct patient contact, or one year of experience in a high-volume direct public-contact position.
Successful completion of a formal OHSU Administrative Internship Program may substitute for one year of experience; applicants should contact Compensation to confirm eligibility.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Working knowledge of medical terminology.
Strong relationship-building skills with patients, health plans, providers, staff, and management.
Exceptional customer service skills in person and over the phone.
Exceptional interpersonal skills, including the ability to resolve conflicts and help parties problem-solve.
Patient advocacy skills, including evaluating patient concerns for timely resolution.
Sensitivity to patient needs.
Strong written and verbal communication skills.
Ability to manage competing priorities and meet deadlines and urgent patient and system needs.
Ability to work independently and willingness to serve as a positive, professional role model.
Demonstrated reliable attendance, punctuality, and successful performance in past and present roles.
Willingness to use public transportation because parking is not provided.
Willingness to travel between clinic sites using stairs, elevators, tram, shuttle, or other means, and to locations outside the Portland area as needed.

Nice To Haves

High school diploma or GED.
Medical office experience.

Responsibilities

Triage telephone calls and appropriately facilitate prescription refills, consultations, walk-ins, and emergencies.
Provide prompt, professional customer service to patients, referring providers, insurance carriers, OHSU providers, and staff, including by phone and in person.
Schedule new and return appointments for patients, residents, faculty, ancillary services, and surgeries; prepare patient appointment lists.
Greet patients and confirm appointments.
Copy or inspect insurance cards and authorization notices, verify insurance coverage, and update the common data set online.
Identify and collect deductibles, co-payments, deposits, and past-due balances; provide receipts and complete related accounting procedures.
Explain patient signature requirements and ensure necessary signatures are obtained.
Prepare patient charts and obtain and prepare OHSU medical records for scheduled appointments.
Schedule appointments online or manually when necessary, initiate authorization requests, and provide personal appointment reminders.
Obtain prior medical records and studies when appropriate, create medical records when needed, and mail information packets.
Arrange stretchers, wheelchairs, interpreters, and other accommodations for patients when necessary.
Support clinic administration by filing and pulling charts, sending and faxing medical records, and assisting with mail distribution.
Arrange or order associated clinical, diagnostic, and laboratory services and obtain authorizations when needed.
Direct patients to appropriate providers for other health care issues and complete and route referrals to other clinical services.
Contact primary care physicians or their designees to obtain authorizations for urgent care.
Educate patients on billing issues as appropriate and perform cash handling, billing, end-of-day batching, encounter checks, documentation routing, cash reconciliation, and front-office cash drawer maintenance according to CEI procedures.
Travel between clinic sites and, as needed, to locations outside the Portland area.