Admitting PAS

Billings Clinic•Billings, MT

16h•$17 - $21•Onsite

About The Position

The Patient Access Specialist greets and registers patients, gathers demographic and insurance information, schedules appointments, and collects co-payments. The role is assigned to one or more primary admission areas, which may include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab, or front desk. The position supports Billings Clinic’s mission and department philosophy while ensuring accurate patient information, appropriate registration, and efficient patient flow.

Requirements

Must be at least 16 years of age.
Demonstrated excellence in customer service skills.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities will be considered.

Nice To Haves

High school diploma or equivalent preferred.
Some college or healthcare-focused coursework preferred, such as medical terminology or medical office practices.

Responsibilities

Gather demographic and insurance information during online registration and perform bedside registration in the Emergency Department in accordance with policies and procedures.
Follow downtime and disaster registration procedures when systems are unavailable.
Complete pre-registrations and ensure 95% of scheduled admissions are registered before the date of service.
Schedule and coordinate appointments to meet patient needs and support patient flow, following applicable physician, PAT Lab, and endoscopy scheduling protocols.
Coordinate with patients and providers to verify insurance information and enter it into the hospital system for reimbursement purposes.
Educate patients about the Notice of Privacy Practices, Patient Rights, and Conditions of Admissions, and obtain appropriate signatures.
Perform reception functions for the PAT Lab, endoscopy, and Emergency Department triage or discharge.
Maintain proper patient chart flow and filing according to Health Information Management procedures.
Promote and distribute patient satisfaction surveys and educate patients about them.
Collect co-payments according to individual insurance requirements, accept other account payments, and provide cash receipts.
Maintain and reconcile cash drawer banks according to written procedures, ensuring drawers in the Front Desk and Emergency Department Discharge areas balance daily.
Identify personal development needs, set growth goals, and meet mandatory organizational and departmental requirements.
Maintain competency in applicable organizational, departmental, and outside-agency environmental, employee, and patient safety standards.
Perform other duties as assigned or needed to meet department and organizational needs.
Support and model behaviors consistent with Billings Clinic’s mission and philosophy.