Admitting Clerk

Community Health Systems Professional Services Corporation•Jefferson City, TN

About The Position

The Admitting Clerk facilitates efficient patient admission and registration, ensuring accuracy in documentation, insurance verification, and financial counseling. The role provides customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements. The clerk registers patients, processes documentation and physician orders, assists with patient valuables and identification, coordinates with departments on arrivals and bed assignments, and handles telephone communications. The position also requires regular and reliable attendance, compliance with policies and standards, and performance of other duties as assigned.

Requirements

0–2 years of admissions, customer service, and/or public relations experience required.
Strong interpersonal and communication skills for interacting effectively with patients, families, and healthcare staff.
Proficiency in electronic registration and order entry systems.
Knowledge of insurance verification and billing processes.
Ability to handle sensitive information confidentially and professionally.
Strong attention to detail and organizational skills for accurate documentation.
Excellent multitasking abilities in a fast-paced environment.

Nice To Haves

1–2 years of experience in a healthcare setting preferred.

Responsibilities

Register patients accurately and enter required information into the registration system; obtain signatures on consent and authorization forms.
Verify insurance coverage and identify appropriate plan codes to support accurate billing and prompt payment.
Review and explain legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
Counsel self-pay patients on procedure costs, payment options, and available financial resources, and document interactions.
Secure and log patient valuables upon admission and ensure proper tracking and safekeeping.
Place identification armbands on patients to support accurate identification and continuity of care.
Review physician orders to determine appropriate registration processes and ensure accurate order entry for ancillary departments.
Notify relevant departments or physicians of patient arrivals and follow up on delays to support timely service.
Assist with inpatient bed assignments in coordination with nursing supervisors, matching patient needs with available resources.
Operate a multi-line telephone system, managing incoming and outgoing calls and relaying messages promptly and accurately.
Maintain effective communication during emergency codes and support implementation of facility emergency plans as required.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.