Admitting Clerk - Admitting

SCHOOLCRAFT MEMORIAL HOSPITAL•Manistique, MI

19h•Onsite

About The Position

The Admitting Clerk greets patients and gathers information while providing high-level customer service. The role facilitates accurate and timely registration and prepares patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services. It also verifies patients’ insurance, benefits, coverage, and eligibility. The position is based at Schoolcraft Memorial Hospital in Manistique, Michigan, and is full time.

Requirements

High school graduate or equivalent.
Ability to work well with the public.
Knowledge of office equipment.
Willingness to perform all office procedures, including switchboard, filing, and admitting patients into computer software systems.
Willingness to work a flexible schedule that may include weekends and/or holidays.
Heartsaver CPR certified, to be obtained upon employment.

Nice To Haves

Computer experience preferred.

Responsibilities

Register outpatients in arrival order, confirm orders have a physician’s signature and diagnosis, and help track patients in the waiting area.
Use Cerner/Revenue Cycle queues to correct and verify insurance and demographic information.
Issue IMM forms to inpatient Medicare patients and MOON forms to outpatient Medicare patients.
Register emergency room patients and notify nurses when a patient needs triage.
Register referral lab slips promptly and provide the information to the lab; ensure slips are signed by a physician and include a diagnosis.
Ensure HIPAA privacy consent and consent for treatment forms are properly signed, dated, witnessed, and routed or copied as required.
Confirm physician-office authorizations for services are accurate and complete, including whether prior authorization is required; route outside orders to the PA/CS office.
Enter the correct insurance plans for each admission and verify the patient’s contract number; scan insurance cards into the EMR.
Update patient information at each visit and confirm details such as phone number and address.
Collect relevant information for patients admitted because of an accident or receiving accident follow-up, including circumstances and potential workers’ compensation.
Maintain outpatient information sheets and documentation, routing originals to the medical records basket and sending departmental copies with patients.
Enter outpatient accounts for employee physicals as client bill and register MCF patients as client bill unless insurance is provided.
Operate the ABN system and enter ABN information accurately and completely when needed during registration.
Work with the Patient Financial Counselor to assist patients when necessary.
Work assigned holidays in rotation with other Business Office staff.
Demonstrate appropriateness in meeting age-specific objectives.
Collect co-pays for specialty clinic visits, issue receipts, and run an end-of-shift report.
Train coworkers when needed and perform door screener duties as needed.
Perform other duties as assigned.