Admitting Representative

MyMichigan Health•Midland, MI

About The Position

This position is responsible for patient registration and insurance verification in all registration areas within MyMichigan Health. The Admitting Representative makes financial arrangements for patients who lack insurance or have inadequate coverage and performs point-of-service collection of copayments and deductibles in a diplomatic, customer-focused manner. The role requires teamwork and effective communication, and includes other related duties as assigned. Casual staff must accept at least 50% of requests to provide admitting coverage at the Midland, Clare, and Gratiot locations and register and verify insurance for all patients presenting for registration.

Requirements

High school diploma or GED.
One year of experience working with insurance and patient accounts.
Typing skills and basic personal computer knowledge to enter patient information.
Basic math proficiency and customer service skills.
Interpersonal skills to communicate successfully with individuals and groups, interact with people at all levels, and convey ideas and concepts clearly.
Maintain confidentiality of all patient information and data obtained.
Demonstrate competency in Microsoft Windows.
Ability to handle multiple tasks, get along with others, work independently, maintain regular and predictable attendance, and stay awake.
Ability to wear personal protective equipment that includes latex materials or an appropriate substitute, if required for the position.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Ability to sit, stand, and walk for long periods, with frequent postural changes such as stooping, kneeling, or crouching as needed.
Follow MyMichigan Health bloodborne pathogen and TB testing requirements.
Overall dexterity, including handling, reaching, grasping, fingering, and feeling; these movements may be repeated regularly or frequently.
Sedentary physical demand level; ability to occasionally (0–33% of the workday) lift or carry 0–10 pounds.

Nice To Haves

Knowledge of medical terminology and medical office practices, policies, and procedures, typically acquired through experience in a medical center or similar setting.
Four years of experience working in a hospital setting with insurance, registration, and collections.
CHAA certification.

Responsibilities

Collect copayments, post payments in the computer, print receipts, balance cash at the end of the shift, and provide patients with pre-printed materials.
Meet with patients and/or families to explain insurance coverage, treatment costs, hospital billing policies, and financial obligations upon discharge; set up payment plans.
Make financial arrangements for patients without insurance or with inadequate insurance coverage and communicate available financial assistance programs for self-pay patients.
Access insurance eligibility websites to verify benefits and coverage, assess copayment and deductible amounts, and document the information.
Perform inpatient admission functions, including direct admits and emergency department admissions.
Obtain admission consent signatures and Important Message from Medicare signatures; review emergency contacts and clergy information, and notify the house chaplain.
Collect patient demographics and accurately complete registrations, including documentation of Medicare Secondary Payer information for Medicare patients.
Use available tools to verify patient identification.
Process registrations for Medical Outpatient, Invasive Radiology, OB checks, and Cardiac Catheterization, including future-dated registrations.
Carry out special projects assigned by the supervisor and perform other duties as assigned.
For casual staff, accept at least 50% of requests for admitting coverage at Midland, Clare, and Gratiot locations and register and verify insurance for all patients presenting for registration.