Admitting Representative

Hillsboro Medical Center•Hillsboro, OR

2d•$24 - $33

About The Position

The Admitting Representative welcomes patients into the care delivery setting, provides direction and assistance, and supports customer satisfaction by responding to patient and visitor concerns and communicating effectively with diverse populations. The role initiates the administrative processes that support clinical care and financial documentation. Registration duties include interviewing patients and/or family members; collecting applicable copayments, deposits, or deductibles; obtaining signatures on legal consents and insurance forms; and recording demographic and insurance information according to the service provided, patient needs, payer requirements, and hospital policy. The representative provides professional customer service in person and over the phone, resolves problems, and works collaboratively with other staff. The position may float to the emergency room and other inpatient or outpatient locations, including the switchboard, where knowledge of facility codes is needed.

Requirements

At least six months of work experience in a medical office setting, including high-volume direct patient contact, or one year of work experience in a high-volume direct public-contact position.
Maintain competency in multiple work areas.
Communicate effectively with pediatric, adolescent, adult, and geriatric customers, applying knowledge of growth, development, and life stages.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Strong relationship-building skills with patients, providers, staff, and management.
Exceptional customer service, interpersonal, and patient advocacy skills.
Demonstrated strong written and verbal communication skills.
Ability to manage competing priorities and meet deadlines and urgent patient and organizational needs.
Ability to work independently.
Willingness to serve as a positive and professional role model.
Reliable attendance, punctuality, and successful performance with past and present employers.
Ability to perform the essential functions of the position with or without accommodation.

Nice To Haves

High school diploma or equivalent.
Previous Electronic Medical Records (EMR) experience.
Certified Healthcare Access Associate (CHAA).
Bilingual skills.

Responsibilities

Complete required compliance documentation for patient admissions according to the service, payer requirements, and hospital policy.
Obtain signatures on applicable registration documents.
Register patients according to physician orders.
Maintain equipment and promptly report failures to facilitate repairs.
Attend department and other meetings.
Collect copayments, deductibles, and deposits in accordance with EMTALA laws and organizational policy, and submit collected money promptly.
Scan each patient's insurance card and picture ID into the account.
Verify insurance using electronic insurance verification systems.
Complete registration audits as needed.
Maintain resource documents, including procedure manuals, reference books, and user manuals, and know how to find policies online.
Ask patients for required information and accurately enter patient demographics.
Distribute workers' compensation documents as required by payers.
Respond courteously and constructively to customer needs in person and over the telephone.
Maintain the integrity of the safe and its contents.
Monitor alarms and report them to engineering staff or page overhead as necessary.
Perform downtime procedures.
Perform switchboard (PBX operator) functions as needed.
Arrange patient transportation as needed.
Perform patient, visitor, and employee medical screenings as needed.