Admitting Representative

MyMichigan Health•Tawas Township, MI

About The Position

The Admitting Representative is responsible for patient registration and insurance verification in all registration areas within MyMichigan Health. The role makes financial arrangements for patients who are uninsured or inadequately insured and collects co-pay and deductible amounts at the point of discharge in a diplomatic, customer-focused manner. The representative works in a team atmosphere, communicates effectively, and performs related duties as assigned. Casual staff must pick up at least 50% of requests for admitting coverage at the Midland, Clare, and Gratiot locations and register and verify insurance for all patients presenting for registration.

Requirements

High school diploma or GED.
At least one year of experience working with insurance and patient accounts.
Typing skills and basic personal computer knowledge for entering patient information.
Basic math proficiency and customer service skills.
Interpersonal skills to communicate clearly with individuals and groups and interact with people at all levels.
Ability to maintain confidentiality of patient information and data.
Competency in Microsoft Windows.
Ability to handle multiple tasks, get along with others, work independently, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility, with or without an assisted device, and perform the job functions described.
Overall vision and hearing, with or without assisted devices.
Ability to wear personal protective equipment that includes latex materials or an appropriate substitute if required.
Ability to occasionally lift or carry 0–10 pounds; physical demand level is sedentary.

Nice To Haves

Knowledge of medical terminology and medical office practices, policies, and procedures, typically acquired through experience in a medical center or similar setting.
Four years of experience working in a hospital setting with insurance, registration, and collections.
CHAA certification.

Responsibilities

Collect co-pay amounts, post payments in the computer, print receipts, balance cash at the end of the shift, and provide patients with pre-printed materials.
Meet with patients and/or families to explain insurance coverage, treatment costs, hospital billing policies, and financial obligations upon discharge; establish payment plans.
Make financial arrangements for patients without insurance or with inadequate coverage and communicate available financial assistance programs for self-pay patients.
Access insurance eligibility websites to verify benefits and coverage, assess co-pay and deductible amounts, and document the information.
Perform inpatient admission functions, including direct admissions and emergency department admissions.
Obtain admission consent signatures and the Important Message from Medicare; review patient emergency contacts and clergy information and notify the house chaplain.
Collect patient demographics and accurately complete registrations, including documentation of MSP information for Medicare patients.
Use available tools to verify patient identification.
Process future-dated registrations for Medical Outpatient, Invasive Radiology, OB checks, and Cardiac Catheterization.
Carry out special projects assigned by the supervisor and perform other duties as assigned.