PAS Intake Specialist Lead

UT Southwestern Medical Center•Dallas, TX

5d•Hybrid

About The Position

The PAS Intake Specialist Lead works under minimal supervision to provide advanced patient scheduling, referral intake, preregistration, and coordination support for Simmons Cancer Center. The role processes Oncology referrals, ensures patient demographic and insurance information is complete, coordinates scheduling with subspecialty providers, and supports a timely, organized intake process. The position also provides staff guidance and training, supports daily operations and scheduling, and maintains department productivity, documentation, and compliance standards. The role is based at Simmons Cancer Center, 6000 Harry Hines Blvd, Dallas, Texas. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Work is hybrid after a three-month onsite training period, with monthly onsite rotations and designated anchor days.

Requirements

Bachelor's degree in a related field or two years of college.
With a bachelor's degree, two years of related experience.
With two years of college, three years of collection, financial counselor, verification, or related medical administrative experience.
Alternatively, an LVN (Licensed Vocational Nurse) certification is required upon hire, with no experience required.

Nice To Haves

Three or more years of experience in patient scheduling, referrals, insurance verification, or related medical administrative experience.
Licensed Vocational Nurse (LVN) certification.

Responsibilities

Provide direction, development, and guidance to staff; review daily work, make necessary updates, and report applicable updates, corrections, or system concerns.
Maintain a proactive approach to changes affecting Patient Access Department processes.
Lead, train, and motivate staff to achieve goals and objectives.
Assist the Manager with daily operations and department scheduling, ensure staff coverage for all shifts, and assume supervisory decision-making in the absence of the Director and Manager.
Identify and obtain essential information for intake, verification, and precertification of applicable patient accounts, maintaining a 98% accuracy rate.
Revise information in the computer system as needed, document relevant information and efforts according to department standards, and maintain productivity standards.
Verify and determine insurance coverage and benefits for transplant phases, enter information into the database, and work with the Case Manager when a separate letter of agreement is needed.
Coordinate with Case Management and/or physician offices to obtain additional information needed for preauthorization.
Reverify emergency room, observation, surgical observation, and day surgery patients converted to inpatient status, and initiate verification and precertification.
Coordinate with Financial Counselors to identify funding sources and obtain information needed for accurate third-party billing or patient financial responsibility; revise system information as necessary.
Collaborate with peers and other hospital departments, attend meetings, and actively participate.
Assist managers in a timely and accurate manner, distribute and complete departmental reports, and track key performance indicators as designed by the department Director.
Maintain current policies and procedures, ensure compliance with local, state, and federal rules and regulations, and assist the Director with JCAHO preparation.
Complete special projects as assigned and perform other duties as assigned.

Benefits

PPO medical plan, available on day one at no cost for full-time employee-only coverage.
Preventive healthcare coverage at 100% with no copay.
Paid Time Off available on day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid Parental Leave Benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) Qualified Employer.
Healthcare benefits.
Paid holidays.
On-site childcare.
Wage and merit increases.