Intake Lead

Arch Vista•Saint Louis, MO

4d•Onsite

About The Position

The Intake Lead supports oversight of the intake and admissions team at a comprehensive mental health and addiction treatment facility providing 24/7 medical detox, addiction recovery, inpatient psychiatric care, PHP, and IOP. The role serves as the primary point of contact for incoming inquiries, self-referrals, and transfers from partner hospitals or agencies, screening callers for clinical fit, urgency, and appropriate level of care. The Intake Lead coordinates insurance and financial verification, gathers initial medical, psychiatric, and social histories, and facilitates handoffs to clinicians or the admissions director to help match patients with appropriate providers or treatment programs. The role also handles urgent crisis calls according to facility protocols and safety guidelines, and ensures patient records, consent forms, and other documentation comply with HIPAA and facility standards.

Requirements

Bachelor's or master's degree in social work, psychology, counseling, or a related field, or an RN license.
Prior experience in behavioral health intake, admissions, or patient access management.

Responsibilities

Assist the director or supervisor with managing the intake/admissions team, workflow procedures, daily census records, and inquiry logs.
Serve as the primary contact for incoming inquiries, self-referrals, and partner hospital or agency transfers; screen callers for clinical fit, urgency, and appropriate level of care.
Coordinate benefits verification, pre-authorizations, and financial or billing documentation with insurance providers.
Gather initial medical, psychiatric, and social history and coordinate with clinicians or the admissions director to match patients with an appropriate provider or treatment program.
Manage high-stress or urgent crisis calls in accordance with facility protocols and safety guidelines.
Ensure EHR entries, consent forms, and patient data comply with HIPAA and facility standards.