INTAKE DIRECTOR
About The Position
The New York City Department of Homeless Services (DHS) is recruiting an Administrative Director of Social Services M-II to serve as Intake Director in the Division of Shelter Intake. The Division oversees day-to-day operations at intake and assessment sites serving single adults, adult families, and families with children, including both directly operated sites and contracted providers. Its work ensures access to shelter under eligibility criteria 24 hours a day, seven days a week, year-round. The Intake Director administers directly operated and/or contracted facilities and ensures services are provided in a safe, well-maintained environment. The role oversees program activities and social services, monitors program performance and placements against goals and outcomes, identifies needs, and recommends improvements. It also addresses critical incidents affecting clients’ health or safety; conducts routine site visits; supports communication with providers; and consults with staff on programmatic and personnel matters. The position supervises shelter contracting, evaluates Requests for Proposals, participates in contract negotiations, prepares contract-related reports, and contributes to planning policies, procedures, and programs. The Intake Director also works with local Community Boards to foster cooperative community relationships and may be assigned special initiatives. The position is scheduled Monday through Friday, 6:00 p.m. to 2:00 a.m., based on 24/7 coverage. Applicants must hold the permanent Administrative Director of Social Services civil service title, be permanent in a comparable title eligible for a 6.1.9 title change, or be reachable with a score of 100 on the open competitive Administrative Director of Social Services exam (#1121).
Requirements
- Must hold permanent status in the Administrative Director of Social Services civil service title, be permanent in a comparable title eligible for a 6.1.9 title change, or be reachable with a score of 100 on the open competitive Administrative Director of Social Services exam (#1121).
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience.
- All candidates must have a baccalaureate degree from an accredited college and one year of administrative- or management-level experience in the specified area.
- A master's degree in one of the listed fields may substitute for two years of experience; graduate education beyond the bachelor's degree may substitute at 30 semester credits per year, up to three years; or a valid New York State LCSW or LMSW registration may substitute for three years of experience. These substitutions do not replace the required one year of administrative- or managerial-level experience.
- Work schedule is Monday through Friday, 6:00 p.m. to 2:00 a.m., based on 24/7 coverage.
Responsibilities
- Administer directly operated and/or contracted facilities and ensure services are provided in a safe, well-maintained environment.
- Ensure compliance with applicable mandates, agency standards, and regulatory requirements governing the right to shelter and shelter conditions.
- Respond to critical incidents and other significant events affecting clients’ health and/or safety.
- Conduct routine site visits.
- Oversee programming activities and social services to ensure optimal service delivery.
- Review and conduct analyses of program performance and placements in relation to goals, targets, and outcomes.
- Identify needs and recommend improvements.
- Provide direction to enhance communication between the agency and providers.
- Confer with staff as needed regarding programmatic and personnel issues.
- Supervise shelter contracting to ensure compliance with applicable terms and conditions and agency policies and procedures.
- Evaluate Requests for Proposals, participate in contract negotiations, prepare contract-related reports, and participate in planning policies, procedures, and programs.
- Liaise with local Community Boards to promote and maintain cooperative community relationships.
- Work on special initiatives as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
