Intake Director

City of New York•New York, NY

16h

About The Position

The New York City Department of Homeless Services (DHS) is recruiting an Administrative Director of Social Services M-II to function as Intake Director within its Division of Shelter Intake. DHS works with City agencies and nonprofit organizations to prevent homelessness, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing. The Division of Shelter Intake oversees daily operations at intake and assessment sites serving single adults, adult families, and families with children, including directly operated sites and contracted providers. It ensures access to shelter under eligibility criteria 24 hours a day, seven days a week, year-round. The Intake Director administers directly operated and/or contracted facilities, ensuring safe, well-maintained environments and compliance with mandates, agency standards, and regulatory requirements. The position oversees programming and social services, monitors program performance and placement outcomes, addresses service and operational needs, and supports communication between DHS and providers. It also oversees shelter contracting activities, evaluates proposals, participates in negotiations and policy planning, and maintains relationships with local Community Boards. Special initiatives may also be assigned. Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open-competitive Administrative Director of Social Services Exam (#1121). The stated schedule is Monday through Friday, 6:00 p.m. to 2:00 a.m., based on 24/7 coverage.

Requirements

Must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open-competitive Administrative Director of Social Services Exam (#1121).
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience.
All candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level.
Graduate education or a license may substitute for up to three years of social-services experience, but may not substitute for the required year of administrative or managerial experience.
A qualifying master’s degree in a listed field may substitute for two years of experience.
Graduate education beyond the baccalaureate degree in listed fields may substitute at 30 semester credits per year of experience, up to three years.
A valid New York State LCSW or LMSW registration may substitute for three years of experience.

Responsibilities

Administer directly operated and/or contracted facilities and ensure services are provided in a safe, well-maintained environment.
Ensure compliance with applicable mandates, agency standards, and regulatory requirements governing the right to shelter and shelter conditions.
Respond to critical incidents and other significant events affecting clients’ health or safety.
Conduct routine site visits.
Oversee programming activities and social-service provision to ensure optimal service delivery.
Review and conduct analyses measuring program performance and placements against goals, targets, and outcomes.
Identify needs and make recommendations for improvement.
Provide direction to enhance communication between the agency and providers.
Confer with staff as needed regarding programmatic and personnel issues.
Supervise the shelter contracting process to ensure compliance with applicable terms and conditions and agency policies and procedures.
Evaluate Requests for Proposals, participate in contract negotiations, prepare contract-related reports, and participate in planning policies, procedures, and programs.
Liaise with local Community Boards to promote and maintain cooperative community relationships.
Work on special initiatives as needed.