PAS Specialist

Oregon Health & Science University•Portland, OR

2d•Hybrid

About The Position

The PAS Specialist is an integral part of OHSU’s Department of Urology and supports its clinical care, quality assurance, education, and research objectives. The role provides front desk, check-in, and check-out coverage and manages access for new and returning patients by gathering and recording patient information, screening for financial eligibility, confirming health insurance coverage and obligations, obtaining authorizations, scheduling appointments, and assisting patients in office or clinical settings. The specialist serves patients, families, referring providers, insurance carriers, OHSU providers, and staff. The position also arranges patient care needs, prepares and processes records and correspondence, handles telephone reception and call triage, and completes enrollment and authorization tasks. Work is scheduled during clinic hours, Monday through Friday, for 40 hours per week, with hours between 8:30 a.m. and 5:00 p.m. The role includes two in-person clinic days per week and additional front desk coverage as needed.

Requirements

Six months of work experience in a medical office setting, including high-volume direct patient contact, or one year of work experience in a high-volume direct public-contact position.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Successful completion of a formal OHSU Administrative Internship Program may substitute for one year of experience; contact Compensation to confirm eligibility.
Ability to sit in front of a computer screen for up to eight hours a day and use a telephone continuously.
Ability to traverse distances between buildings on campus as required.
Ability to lift 25 to 30 pounds.

Nice To Haves

High school diploma.
Some college or a bachelor's degree.
Experience with OHSU systems.
Experience with electronic appointment scheduling.
Managed care experience.

Responsibilities

Provide prompt, professional customer service to patients, families, referring providers, insurance carriers, OHSU providers, and staff.
Schedule new patient appointments online or manually when necessary.
Obtain prior medical records and studies, create medical records when needed, and prepare OHSU medical records before appointments.
Arrange stretchers, wheelchairs, interpreters, and other special accommodations as needed.
Mail information packets and remind patients of upcoming appointments.
Prepare and send new patient packets and patient letters; maintain and update patient forms; organize and file new patient records.
Cover front desk and checkout desks in the Urology clinic and perform clinic check-in and checkout procedures.
Collect copayments, prepays, and payments on account; obtain required patient signatures; and verify demographic and guarantor information.
Provide telephone reception for the Department of Urology and its faculty, triage or direct incoming calls, take clear messages, and complete clinic confirmation calls.
Gather or verify patient demographic, insurance, and financial information; confirm eligibility and clarify managed care arrangements.
Obtain authorizations for clinical care, procedures, and laboratory studies; enter information accurately into OHSU databases or the medical record; and follow up on pending authorizations.
Work with EPIC Cadence work lists, including reschedules, schedulable orders, and recall lists.
Perform other duties as assigned.