PAS CLERK

McKenzie Health System•Sandusky, MI

About The Position

The Patient Access Services Clerk arranges for efficient, orderly patient registration and accurate entry of patient demographic information into the hospital information system (HIS). The clerk collects and verifies insurance information, reviews coverage, uses an estimator to determine amounts due, and collects payments. The role also serves as a switchboard operator and customer service representative, greeting hospital guests, identifying their needs, and directing visitors and callers appropriately. Additional clerical work includes scheduling patients for clinics and outpatient services and acting as a communication resource for customers, visitors, and guests. This is a casual/relief, on-call position. Hours may be adjusted based on workload demands, and the employee must be able to work flexible hours and a weekend/holiday rotation. Low census may be utilized in accordance with hospital policy.

Requirements

High school diploma required.
Previous experience with computer systems required.
Ability to read, write, and speak English.
Excellent interpersonal and communication skills.
Ability to establish effective working relationships and communicate with peers, patients, families, providers, and other hospital personnel.
Ability to manage multiple tasks in stressful situations while maintaining composure and high-quality registration and customer service.
Critical-thinking and technical skills essential to the job.
Sense of responsibility, initiative, honesty, and a positive attitude.
Ability to learn and use office equipment and software, including computers, copiers, fax machines, printers, and a multi-line phone system.
Ability to type efficiently and spell accurately.
Clear diction and good hearing for interviewing and communicating with customers.
Ability to communicate professionally and compassionately with angry customers and guests.
Must be able to work flexible hours and a weekend/holiday rotation.

Nice To Haves

Knowledge of health insurance verification, copays, coinsurance, deductibles, and payment collection.
Knowledge of basic medical terminology.
One to two years of previous experience as a biller, registration clerk, or customer service representative.

Responsibilities

Arrange efficient and orderly patient registration.
Enter accurate patient demographic information into HIS.
Collect and verify insurance information; review insurance coverage and use an estimator to determine amounts due.
Collect patient payments.
Serve as a switchboard operator.
Greet hospital guests, ascertain their needs, and direct visitors and callers appropriately.
Schedule patients for clinics and outpatient services.
Serve as a communication resource for customers, visitors, and guests.
Maintain confidentiality of records and information.
Contribute to the hospital system, including serving on department or hospital committees as indicated.