PAS Representative Float

Banner Health

5d•Onsite

About The Position

The PAS Representative is the first point of contact for patients and visitors at the front desk and helps provide a welcoming, positive customer experience. This role performs patient registration and financial services tasks, including verifying eligibility and authorizations, collecting patient payments, documenting registration information, and helping maximize reimbursement. The position is based at Banner Imaging in Phoenix, Arizona, and floats to additional imaging locations. The schedule is Monday through Friday, with an 8-hour day shift scheduled between 6:00 a.m. and 5:30 p.m.; hours vary depending on the shift. The representative may provide financial counseling, explain financial policies and assistance programs, and help patients apply for Medicaid or other financial assistance. The role coordinates with patients, families, billing, vendors, physician offices, payors, clinical staff, and other departments to resolve account issues and meet service and collection goals. It also requires maintaining accuracy, productivity, and collection targets while managing daily assignments in a fast-paced, high-volume environment under regular supervision.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously, work independently with minimal supervision, and use sound judgment to prioritize work.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

CHAA certification.
Work experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Welcome patients, introduce yourself, explain the registration process, and thank patients for choosing Banner Health.
Perform pre-registration and registration, verify eligibility and authorizations, submit notifications, and accurately document patient demographics and account information.
Obtain required patient information, consents, and insurance documentation, and load the correct payors to each account.
Verify insurance benefits and collect patient responsibility based on estimates at or before the time of service.
Provide financial counseling when assigned, explain financial policies and available resources, and assist with Medicaid and financial assistance applications.
Coordinate with patients, families, billing, vendors, physician offices, payors, clinical and hospital staff, nursing, and Health Information Management Services to resolve account issues and concerns.
Meet individual accuracy, collection, and productivity targets; complete daily assignments and keep electronic productivity logs up to date.
Perform additional patient and financial services tasks as assigned, which may include transporting patients, precepting new hires, recapping or posting deposits, and other team assignments.
Identify process improvement opportunities and contribute to teamwork.