Specialist I, Patient Access (Float), Outpatient Float Team PAS

Denver Health and Hospital Authority•Denver, CO

About The Position

Denver Health is recruiting a mission-driven Patient Access Specialist for its outpatient float team. Under minimal supervision, the specialist serves as the first point of contact for patients and families across outpatient clinic registration areas. The role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. This regular 0.8 FTE role is scheduled for days. The listed pay range is $21.00–$24.52 per hour. Denver Health describes its benefits as including paid time off, paid parental leave, retirement contributions, medical, dental and vision coverage, disability and life insurance, well-being programs, a fitness center, a public-transit pass, childcare discounts, tuition assistance, professional development, and student-loan assistance programs.

Requirements

No prior work experience is required.
Demonstrated organization and attention to detail.
Effective communication and problem-solving skills.
Ability to prioritize workflow, determine priorities, multitask, and handle a high volume of tasks.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to enter data quickly and accurately and complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.
Familiarity with Epic.

Responsibilities

Register and check in outpatient patients, confirm identity, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leaders, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely access; communicate delays, coverage concerns, and registration issues; and support walk-ins, same-day add-ons, and schedule changes.
Check insurance eligibility and benefits, identify coverage limitations and referral or authorization requirements, and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet productivity, quality, accuracy, registration, and financial collection standards; participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support new-hire training and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center.
Career advancement pathways and a professional clinical advancement program with shared governance.
Public Service Loan Forgiveness-eligible employer, with free student-loan coaching and assistance navigating the PSLF program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.