Specialist I, Patient Access (Float), Outpatient Float Team PAS

Denver Health•Denver, CO

4d•$21 - $25•Onsite

About The Position

Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across outpatient clinic registration areas. The role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

Requirements

No high school diploma or GED is required.
No prior work experience is required.
Strong organization and attention to detail.
Effective communication and problem-solving skills.
Ability to prioritize workflow, multitask, and handle a high volume of tasks.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to enter data quickly and accurately and complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic.

Responsibilities

Register and check in outpatient patients, confirm identity using approved processes, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely access; communicate delays, coverage concerns, or registration issues and support add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; work with relevant teams to resolve coverage issues.
Meet productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality or process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support training for new hires and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick leave, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, plus free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligibility.
Premium pay of 15% above base pay, plus shift, weekend, and holiday differentials and certification pay.
Flexible scheduling.