PAS Representative

Banner Health•Scottsdale, AZ

2d•Onsite

About The Position

The PAS Representative is the first point of contact for patients and visitors at the front desk. This role provides customer service, patient registration, point-of-service collections, and may validate or obtain payer authorizations to maximize reimbursement. The representative creates a positive patient experience, obtains required consents, documents registration details, assigns the correct payers to accounts, and works toward accuracy, collection, and productivity targets. The role may also include financial counseling and helping patients access financial assistance programs. The position is based at Banner Imaging - Talking Stick in Scottsdale, Arizona, and is scheduled Tuesday through Friday, 6:30 a.m. to 5 p.m. The representative works independently under regular supervision in a fast-paced, high-volume, multitasking environment, using judgment to prioritize work and ensure timely, appropriate service.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collections, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

CHAA certification.
Experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Welcome patients, introduce yourself, explain the registration process, and thank them for choosing Banner Health.
Perform pre-registration and registration, verify eligibility, obtain or verify authorizations, submit notifications, and accurately enter patient demographics and account documentation.
Obtain required governmental, insurance, consent, and other registration documentation.
Verify insurance benefits and collect estimated patient responsibility at or before the time of service; collection attempts may be made at the bedside when assigned.
Provide financial counseling when appropriate, explain financial policies and available resources, and assist patients with Medicaid and financial assistance programs.
Coordinate with patients, billing, vendors, physician offices, payers, clinical and hospital staff, nursing, and Health Information Management Services to resolve account issues and patient concerns.
Meet monthly accuracy, collection, and productivity targets; complete daily assignments, maintain an electronic productivity log, and accurately enter information.
Identify process improvement opportunities and contribute to effective teamwork.
Perform other patient and financial services tasks as assigned, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments.
Prioritize work independently in a fast-paced, high-volume environment while maintaining timely and appropriate service.