Front Office PAS Representative Oncology

Banner Health • Scottsdale, AZ

21h • Onsite

About The Position

The Front Office PAS Representative in Oncology is the first point of contact for patients and families, supporting the administrative side of care and creating a positive patient experience. Responsibilities include in-person patient intake and registration, verifying insurance eligibility and benefits, obtaining authorizations, generating patient estimates, providing financial counseling, and collecting patient liability. The role requires compassionate communication and excellent customer service in a fast-paced clinical environment.

The position will support the opening team at a new Scottsdale facility anticipated to launch in early 2027. The selected candidate will train at Banner University Cancer Center until the new facility opens. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with rotating Saturdays. The expected start date is December 14, 2026.

The role works under regular supervision and follows structured routines, while requiring adaptability, critical thinking, independent decision-making, and prioritization of patient needs. It may involve a variety of patient and financial services assignments across healthcare settings.

Requirements

• High school diploma or GED.
• At least one year of work experience involving customer service, patient financial services, financial services, collections, or insurance industry processes.
• Ability to manage multiple tasks with minimal supervision and work independently and collaboratively.
• Strong interpersonal, oral, and written communication skills.
• Knowledge of common office software, including word processing, spreadsheet, and database applications, and typing ability.
• Ability to adapt, think critically, make independent decisions, and prioritize work in a fast-paced clinical environment.

Nice To Haves

• Associate’s degree.
• CRCR (Certified Revenue Cycle Representative) certification from HFMA.
• CHAA (Certified Healthcare Access Associate) certification from NAHAM.
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience.

Responsibilities

• Verify patient demographics and accurately enter information into the EHR, documenting accounts to support reimbursement and minimize denials or penalties.
• Provide patient intake and registration and deliver superior customer service.
• Verify insurance eligibility, benefits, and coverage guidelines for services.
• Submit timely payer notifications and authorizations using applicable systems and insurance guidelines.
• Obtain required federal and state compliance information, consents, and documentation, including hospital-based CMS forms.
• Discuss financial liability with patients and families; collect patient liability in full, assist with Banner Line of Credit applications, establish payment plans, and assist with Banner Financial Assistance applications.
• Perform other Patient Access Services tasks as assigned, which may include transporting patients, training new hires, recapping or posting daily deposits, and other patient or financial services work.
• Work independently and collaboratively in a high-volume clinical environment, prioritizing work and ensuring patient care processes are appropriate and timely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED