Front Office Representative

INTEGRA Biosciences Corp • Hudson, NH

6d • Onsite

About The Position

INTEGRA Biosciences Corp is seeking a friendly, organized, and customer-focused Front Office Representative to serve as the first point of contact for visitors, employees, and customers. The role provides administrative and customer service support to help ensure efficient daily operations.

The representative manages front desk operations, welcomes and checks in visitors, answers and routes phone calls, responds to customer inquiries by phone and email, supports customer order entry and order management, and performs administrative tasks. This is an on-site position.

Requirements

• At least 1 year of experience in a receptionist, front office, B2B customer service, or administrative support role.
• Excellent interpersonal and customer service skills with a positive, approachable attitude.
• Strong verbal and written communication skills and attention to detail.
• Outstanding organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Skilled in using Microsoft Office Suite daily, including Outlook, Teams, Word, and Excel.
• Ability to work independently while contributing effectively as part of a team.
• Professional appearance and demeanor.
• Must be able to lift 25 lbs.
• High school diploma or equivalent.

Nice To Haves

• Experience with customer order entry and order management processes.
• Microsoft Office Outlook and Teams skills; knowledge of INFOR and/or Salesforce is a plus.

Responsibilities

• Welcome guests, customers, and employees in a friendly and professional manner.
• Electronically check in visitors and issue guest badges.
• Serve as the primary point of contact at the front desk.
• Answer and route incoming phone calls via Microsoft Teams to appropriate departments and personnel.
• Respond to questions, concerns, and requests in a timely manner.
• Enter and maintain customer and company data, reviewing information for completeness and accuracy.
• Manage and monitor shared customer service email inboxes.
• Process customer orders and assist with order management activities.
• Maintain office supply inventory and coordinate ordering supplies as needed.
• Handle incoming mail and deliveries.
• Restock office refrigerators and maintain kitchen and breakroom supplies.
• Coordinate lunch arrangements and accommodations for meetings and visitors as requested.
• Assist with additional administrative and customer service tasks as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Generous paid time off and holidays.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED