Front Office Representative Oncology

Banner Health • Scottsdale, AZ

7d • Onsite

About The Position

Banner Health is hiring a Front Office Representative for Oncology at its new Scottsdale facility, anticipated to open in early 2027. The selected candidate will train at Banner University Cancer Center until the new facility opens. The role is the first point of contact for patients and families, supporting the administrative aspects of care, including registration, insurance verification and authorization, patient estimates, financial counseling, and collection of patient liability. The position is based in a hospital setting and involves in-person patient intake and registration, accurate documentation, and excellent customer service in a high-volume, fast-paced clinical environment.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating Saturdays. The expected start date is December 14, 2026. The position works with patients and families, physician office staff, and third-party payors, and requires independent decision-making, adaptability, and prioritization under regular supervision.

Requirements

• High school diploma or GED.
• Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.

Nice To Haves

• Associate's degree.
• CRCR (Certified Revenue Cycle Representative) certification from the Healthcare Financial Management Association (HFMA).
• CHAA (Certified Healthcare Access Associate) certification from the National Association of Healthcare Access Management (NAHAM).
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience.

Responsibilities

• Verify patient demographics and enter information accurately into the electronic health record, documenting accounts thoroughly to support reimbursement and minimize denials or penalties.
• Provide registration and patient access services across multiple service areas, which may include inpatient, observation, emergency, obstetrics, surgery, and imaging.
• Verify, interpret, and understand insurance benefits and guidelines for different services.
• Create a positive first impression and patient experience through effective communication and customer service.
• Submit timely payer notifications and authorizations using applicable systems and guidelines, and meet registration-related performance indicators.
• Obtain required federal and state compliance information, consents, and insurance documentation, including accurately completed hospital-based CMS forms.
• Discuss financial liability with patients and families; collect patient liability; assist with Banner Line of Credit applications, payment plans, and Banner Financial Assistance applications.
• Perform other patient and financial services tasks as assigned, which may include patient transport, training new hires, recapping or posting daily deposits, and other Patient Access Services assignments.
• Manage work independently and collaboratively, prioritize tasks, and support appropriate and timely patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED