PAS Representative - Full Time

Indiana Regional Medical Center•Indiana, PA

About The Position

The PAS Representative greets patients and visitors professionally and courteously and registers patients for inpatient, outpatient, and emergency services. The role collects and verifies patient demographic, insurance, and financial information; obtains necessary pre-authorizations and referrals; explains hospital policies, financial responsibilities, and consent forms; and collects payments at the time of service. The representative schedules appointments and procedures, maintains confidentiality of patient records in accordance with HIPAA, and collaborates with clinical and billing departments to support a seamless patient experience. The role also addresses patient inquiries, directs complex issues to appropriate departments, documents interactions in the hospital’s electronic health records (EHR) system, and maintains knowledge of insurance plans, billing codes, and hospital protocols. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent required.
Completion of a medical terminology course.
1–2 years of experience in patient registration, a medical office, or a customer service setting is preferred.

Nice To Haves

One year of business or medical secretarial curriculum, with emphasis in customer service and knowledge of healthcare settings, or equivalent education and job-related experience.
CHAA Certified Healthcare Access Associate certification preferred.

Responsibilities

Greet patients and visitors in a professional and courteous manner.
Register patients for inpatient, outpatient, and emergency services.
Collect and verify patient demographic, insurance, and financial information.
Obtain necessary pre-authorizations and referrals from insurance providers.
Explain hospital policies, financial responsibilities, and consent forms to patients.
Collect co-pays, deductibles, and other payments at the time of service.
Schedule appointments and procedures as required.
Maintain confidentiality of patient records in accordance with HIPAA.
Collaborate with clinical and billing departments to ensure a seamless patient experience.
Resolve patient inquiries and direct complex issues to appropriate departments.
Document all interactions in the hospital’s electronic health records (EHR) system.
Maintain knowledge of insurance plans, billing codes, and hospital protocols.