party planner PT

Michaels Stores•Chesterfield, MO

26d•Onsite

About The Position

The Party Planner plans, coordinates, and facilitates events, including children’s birthday parties and craft classes, in a Michaels store. The role creates a fun, engaging, and stress-free experience for guests while also delivering friendly customer service and supporting general store operations. The position includes helping customers shop and check out, handling merchandise and replenishment tasks, and maintaining store cleanliness, recovery, safety, and brand standards. Event duties include managing multiple events, instructing participants in craft projects, performing face painting and other activities, arranging add-ons, communicating with clients and store colleagues, completing related administrative work, adapting plans to client needs, and ensuring satisfaction. The Party Planner sets up, breaks down, and cleans event areas, and develops backup or emergency plans as needed. The role also supports customer experience and store operations, including rewards and credit-card enrollments, omnichannel orders, truck unloading, stocking, planograms, merchandise recovery, SISO and ad-set tasks, shrink and safety programs, and daily cleaning. Team members are cross-trained in custom framing sales and production. The position is in a public retail store; some stockrooms may not be climate controlled, and some outdoor work may be required. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and teach craft projects, perform face painting, and lead other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork as needed.
Adjust event plans based on client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, SISO, and ad-set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with customers and team members and model company values.
Cross-train in custom framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom cleaning.
Perform other duties as assigned.