American Girl Franklin Location Party Planner- Part Time

Mattel•Franklin, TN

About The Position

American Girl is seeking a part-time Party Planner for its Franklin location. As part of the American Girl Retail Team, the Party Planner delivers all aspects of a premier party experience in conjunction with the Bistro. The role works one-on-one with party guests to create a memorable event through strong communication and organization, following American Girl specifications. The position requires a positive attitude and the ability to manage multiple tasks in a fast-paced, high-pressure environment. The Party Planner coordinates party execution from pre-event customer communication through service, event activities, payment, cleanup, and restocking. The role supports customer satisfaction, sales goals, budget guidelines, vendor coordination, food and workplace safety, and consistent execution of daily front- and back-of-house tasks. The position also assists and trains teammates and may support other areas of the restaurant as needed.

Requirements

Must be at least 18 years old.
High school degree or equivalent.
At least 6 months of work experience in customer relations, parties, or events.
Good verbal and communication skills.
Enjoy public speaking and working with children, and have a warm, friendly demeanor.
Ability to perform diverse physical tasks, including lifting approximately 30–50 pounds and transporting full trays and bus tubs weighing up to 30 pounds.
Ability to stand and walk constantly and work in a loud environment.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Undergraduate education preferred.
One to two years of experience in a high-volume, fine-casual dining or related restaurant preferred.
Experience working with children preferred.
Current ServeSafe certification preferred.

Responsibilities

Coordinate timely steps of party execution and work toward positive customer comment card feedback.
Communicate with customers before events and maintain a pleasant ambiance in the dining room and party rooms.
Coordinate with the party team to greet and seat guests, share store and event information, take and deliver food and beverage orders, upsell, and service parties.
Prepare desserts and to-go transactions; deliver and process checks; bus and reset tables; complete daily cleanup; and restock supplies.
Meet sales goals and budgetary guidelines.
Work with external vendors and place product orders in a timely manner.
Provide an exceptional party experience and graciously oversee resolution of customer service issues and requests.
Execute events to American Girl standards, including games, crafts, and doll hair styling and skin care.
Maintain ongoing party communications with staff, management, and the Retail Sales and Services department.
Follow local and state health sanitation laws and food and workplace safety guidelines.
Assign and complete daily tasks and side work assignments for front-of-house and back-of-house areas consistently and promptly.
Maintain thorough knowledge of the InfoGenesis system and ensure transactions comply with company policy.
Take initiative to train, teach, and assist teammates, including helping in other restaurant areas when needed.