American Girl NYC - Host (seasonal)

Mattel•New York, NY

1d•Onsite

About The Position

The Host works as part of the American Girl New York City retail store’s Cafe/Restaurant team, delivering an outstanding dining experience to guests. The role greets and seats restaurant guests, manages reservations and waitlists, and coordinates with restaurant staff. It requires someone who can thrive in a high-pressure, fast-paced environment and handle challenging service situations with sound judgment and a positive, professional demeanor. This is a seasonal, part-time position requiring open availability, particularly Friday, Saturday, and Sunday.

Requirements

Must be able to work a flexible schedule, including nights, weekends, and holidays.
Must have Friday, Saturday, and Sunday availability.

Nice To Haves

Experience as a restaurant host, hotel concierge, or in a related customer service position.
Computer skills, including restaurant reservation and POS systems, Microsoft Word, Excel, and Outlook, and basic office equipment such as copiers and fax machines.
Experience working with children.

Responsibilities

Greet guests promptly and seat them in a timely manner by maintaining accurate waitlists and maximizing seating capacity.
Manage large crowds professionally and resolve challenging service situations diplomatically.
Create and maintain a pleasant ambiance in the dining room and party rooms through lighting, music, and table placement.
Communicate dining room and party room setup, special requests, and birthday information to the restaurant team.
Share information about store and restaurant events with guests.
Use Zomato reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
Initiate training opportunities with restaurant staff.
Assist restaurant staff as needed to provide an outstanding dining experience.