Party Coordinator
About The Position
The Party Coordinator manages the birthday party department and serves as a first point of contact for Urban Air guests. The role works with guests to plan food, drinks, and attractions for birthday parties and other group events, including church events, sports groups, and corporate team building. It also involves training party staff and overseeing birthday party operations. The coordinator promotes party packages, follows up with guests to assess satisfaction, helps meet financial goals with the Leadership Team, and contributes to an excellent guest experience. The position requires an outgoing, organized, energetic, and goal-oriented person who enjoys working in a fast-paced family entertainment environment, mentoring young people, resolving conflicts, and supporting the team. The job requires full availability on Fridays, Saturdays, and Sundays, and the ability to work Saturday, Sunday, and/or evening shifts during the week. The work takes place in a family entertainment environment with food, attractions, and special events. The dress code is business casual.
Requirements
- Excellent verbal and written communication skills.
- Strong organization skills.
- Ability and willingness to resolve conflicts quickly and fairly.
- Ability to set goals and achieve them individually and with a team.
- Ability to ensure an excellent customer experience.
- Outgoing, personable, and energetic approach to interacting with guests.
- Enjoyment of mentoring young people.
- Full availability on Fridays, Saturdays, and Sundays.
- Ability to work Saturday, Sunday, and/or evening shifts during the week.
Nice To Haves
- A goal-oriented, team-focused attitude.
- Enjoyment of working in a fast-paced, multifaceted family entertainment environment.
Responsibilities
- Serve as the first point of contact for Urban Air guests and help design event packages combining food, drinks, and attractions.
- Manage the birthday party department and birthday party operations.
- Train party staff members.
- Ensure the party management system is followed.
- Work to exceed guests’ expectations and achieve guest satisfaction.
- Sell party packages and follow up with guests to evaluate their experience.
- Work with the Leadership Team to drive financial results.
- Support teammates and take on other duties as assigned.
- Help maintain a safe, secure, sanitary, and well-maintained environment.
- Represent Urban Air and communicate enthusiastically about its offerings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
