Party & Event Host | Customer Service Team Member

Michaels Stores•Petaluma, CA

4d•$18 - $21•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—within a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages, demonstrates and instructs craft projects, handles event add-ons, communicates with clients and store team members, and completes related administrative work. Hosts adapt plans to client feedback and needs, prepare backup plans, ensure client satisfaction, and set up, break down, and clean event areas in accordance with company safety and cleanliness standards. The position also provides retail customer service by helping customers locate products and find solutions, delivering fast and friendly checkout, and promoting the Rewards program and Private Label Credit Cards. Responsibilities include assisting with online order fulfillment, truck unloading, stocking, merchandise recovery, planograms, store cleanliness, and other operational and safety tasks. Team members are cross-trained in Custom Framing sales and production and follow company policies, procedures, and standards.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct craft projects, perform face painting, and lead other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork and other administrative tasks.
Adjust event plans based on client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event areas before and after each event while following cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and comply with applicable laws, standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with customers and coworkers, promote company values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.