Party and Event Host Team Member

Michaels•Brooklyn, NY

6d•Onsite

About The Position

The Party and Event Host Team Member plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—within a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages by demonstrating and instructing craft projects, conducting activities such as face painting, arranging party add-ons, communicating with clients and store team members, and adjusting plans to meet client needs. The host also handles event-related administration, prepares backup plans, ensures client satisfaction, and sets up, breaks down, and cleans event spaces while following safety and cleanliness standards. In addition to event work, this position provides customer service and checkout support, helps customers locate products and solutions, promotes Rewards and Private Label Credit Card programs, and assists with omnichannel orders. Team members also perform store operations such as truck unloading, stocking, planogram work, merchandise recovery, store cleanliness, and safety and shrink activities. The position is cross-trained in Custom Framing sales and production and may perform other assigned duties. The role is based in a public retail store. Work hours include nights, weekends, and early mornings. The store’s public areas are climate controlled, while some stock rooms may not be; some outdoor work may occur when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Total base pay range is $13.00–$15.30, and the position may be eligible for overtime compensation in accordance with state and local laws.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Create a fun and engaging environment for guests of all ages and demonstrate or instruct participants in craft projects and activities such as face painting.
Facilitate party add-ons, including goody bags and balloons, according to company standards.
Communicate event details with clients and store team members; complete related emails, calls, and paperwork.
Adjust event plans based on client feedback and needs, develop backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after each event while upholding cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, standards, and applicable laws.
Interact respectfully with customers and coworkers, maintain a positive image, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.