Party & Event Host | Customer Service Team Member

Michaels•Petaluma, CA

3d•Onsite

About The Position

The Party & Event Host works in a Michaels store to plan, coordinate, and facilitate events—including children’s birthday parties and craft classes—while providing guests with a fun, creative, and stress-free experience. The role also provides friendly customer service, helps customers find products and complete purchases, and supports store operations such as stocking, merchandise recovery, truck unloading, and maintaining cleanliness and safety standards. Event duties include instructing participants in craft projects, performing face painting and other activities, arranging event add-ons, communicating with clients and store team members, completing administrative tasks, adapting plans to client needs, and preparing backup plans. The host sets up, breaks down, and cleans event areas and works to ensure client satisfaction. This is a public retail-store position. The work may include nights, weekends, and early mornings, and may involve outdoor tasks when retrieving carts or unloading trucks. Some stock rooms may not be climate controlled.

Requirements

Retail and/or customer service experience.
Experience working with children and children’s events.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, including lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties and craft classes.
Create a fun and creative environment for guests of all ages.
Demonstrate and instruct participants in craft projects, perform face painting, and facilitate other activities.
Provide event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust events based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers locate products and find solutions, and provide fast, friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.