Party & Event Host

Michaels • New Lenox, IL

1d • Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other activities—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while adjusting plans to client needs and ensuring client satisfaction. It also includes customer service and checkout, sales-floor and merchandise tasks, store recovery and cleanliness, and support for store operations and safety programs. The position is based in a public retail store; work hours include nights, weekends, and early mornings.

Requirements

• Retail and/or customer service experience.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Excellent people skills.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly, lift heavy boxes, and access high shelves using a ladder or similar equipment.

Nice To Haves

• Energetic and enthusiastic personality.
• Experience working with children and children’s events.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
• Engage guests of all ages and demonstrate and instruct participants in craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members; answer emails and phone calls and complete related paperwork.
• Adapt events to client feedback and needs, develop backup or emergency plans, and ensure client satisfaction.
• Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
• Help customers locate products and find solutions, provide friendly checkout service, and promote Rewards and Private Label Credit Card programs and enrollments.
• Educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
• Perform Store in Stock Optimization and advertising set duties as assigned.
• Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
• Interact respectfully and positively with customers and coworkers, promote company values, and serve as a role model for team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store-cleanliness tasks, including sweeping, vacuuming, dusting, and restroom upkeep.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed