Party & Event Host

Michaels Stores•Fort Worth, TX

13d•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—inside a Michaels store. The role creates a fun, engaging, and low-stress experience for guests while delivering friendly customer service and helping customers find products. It also supports checkout, store operations, merchandise recovery, safety, and cleanliness. The position is cross-trained in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Strong written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages in a fun and creative environment.
Demonstrate and instruct craft projects, provide face painting, and facilitate other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event-related administrative tasks, including answering emails, making phone calls, and completing paperwork.
Adjust plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas while following cleanliness and safety standards.
Help customers locate products and provide solutions, and deliver a fast, friendly checkout experience.
Inform customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and assigned AD set duties.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.