Party & Event Host

Michaels•Brentwood, NY

3d•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—within a Michaels store. The role creates a fun, creative, and engaging experience for guests while delivering friendly customer service and helping customers find products and solutions. The host demonstrates and instructs craft projects, performs activities such as face painting, handles event add-ons, communicates with clients and store team members, and completes related administrative work. The position also supports checkout, merchandise, inventory, store recovery, cleanliness, safety, and other store operations. Work takes place in a public retail store; some stock rooms may not be climate controlled, and occasional outdoor work may be assigned. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Energetic and enthusiastic personality; ability to handle job stress and interact effectively with others.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Create a fun and engaging environment for guests of all ages and demonstrate or instruct participants in craft projects and activities such as face painting.
Facilitate event add-ons, including goody bags and balloons, according to company standards.
Communicate event details with clients and store team members; handle emails, phone calls, and paperwork as needed.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization and ad-set duties as assigned; support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to help ensure compliance with applicable laws and requirements.
Interact respectfully and positively with customers and coworkers, promote company values, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.