Parts Warranty Administrator

HTS • San Antonio, TX

2d

About The Position

The Parts Warranty Administrator supports Parts Warranty and Warehouse operations. This role requires a self-motivated team player who seeks remedies that promote customer satisfaction and retention. The administrator verifies warranty requests, maintains records of warranty activity and correspondence, coordinates defective-component returns and warranty inventory, monitors manufacturer credits, oversees billable warranty charges, and submits electronic claims. The role also maintains an ethical relationship between end customers and manufacturers to protect both parties’ interests.

Requirements

• Associate degree in Business or two years of related administrative experience.
• Strong computer skills in MS 365, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all HTS divisions.
• Maintain an active log of warranty activity, including customer and manufacturer correspondence, using Zendesk.
• Administer the collection and return of defective components required by manufacturers.
• Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
• Monitor pending credits due from manufacturers.
• Oversee billable warranty charges.
• File electronic warranty claims with manufacturers.
• Maintain ethical relationships between end customers and manufacturers to protect both parties’ interests.
• Demonstrate organizational, customer service, attention-to-detail, follow-through, decision-making, critical-thinking, and verbal and written communication skills.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree