Parts & Service Support Representative - Arlington Region

Jetstream of Houston•Arlington, TX

1d•Onsite

About The Position

The Parts and Service Support Representative (PSSR) drives and supports parts and service sales growth and provides exceptional customer support within the assigned Arlington and surrounding regions. This is a permanent, field-based role focused on customer visits throughout the territory. The representative calls on and visits customers, prospects for new business, builds strong customer relationships, prepares estimates and quotations, provides product demonstrations, and recommends solutions to meet customer needs. The role develops the assigned territory and supports branch growth in parts and service revenue, customer retention, and product diversification. The representative maintains customer records in the CRM and collaborates with Sales, Service, and Operations teams to deliver a consistent customer experience. Work is primarily at customer premises, including shop, office, and yard environments.

Requirements

At least 3 years of experience in customer service, account management, sales, or a related role; heavy equipment, industrial, automotive, trucking, or related industry experience is preferred.
Experience using CRM systems to manage customer relationships, sales activities, and account information.
Strong sales acumen, including the ability to analyze sales trends, identify opportunities, develop growth strategies, and recommend customer-focused solutions.
Excellent communication, relationship-building, and customer service skills, with an understanding of sales processes and account development practices.
Self-motivated, results-oriented, and driven to achieve business objectives while delivering an exceptional customer experience.
Strong organizational, planning, and time-management skills, with the ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and clean driving record.
Must pass a pre-employment background check in accordance with applicable laws.

Nice To Haves

Experience in the heavy equipment, industrial, automotive, trucking, or a related industry.

Responsibilities

Build and maintain strong relationships with existing customers through regular communication and service.
Develop the assigned territory through customer visits, account reviews, and business development activities.
Identify customer needs and recommend parts, service, and maintenance solutions.
Prepare quotations, process orders, and follow up to provide a seamless customer experience.
Promote parts, service programs, campaigns, and value-added solutions.
Prospect for new business and support growth of the branch's parts and service operations.
Maintain accurate customer records and document customer interactions in the CRM system.
Monitor market trends, competitor activity, and customer requirements to identify growth opportunities.
Develop and present customized parts and service solutions for customer needs and operational challenges.
Analyze territory performance and implement strategies to expand customer engagement, sales, and market presence.
Collaborate with Sales, Service, and Operations teams to deliver a consistent customer experience.
Support year-over-year growth in parts and service revenue, customer retention, and product diversification.
Travel throughout the assigned region to visit customers.