Parts & Service Support Representative - San Antonio Region

Jetstream of Houston•San Antonio, TX

1d•Onsite

About The Position

The Parts and Service Support Representative (PSSR) drives and supports parts and service sales growth and provides exceptional customer support within the assigned San Antonio and surrounding region. The field-based role involves contacting and visiting customers, prospecting for new business, building customer relationships, preparing estimates and quotations, processing orders, demonstrating products, and providing solutions to customer needs. The representative develops the assigned territory and works closely with Sales, Service, and Operations teams to support customer operations, grow parts and service revenue, improve customer retention, and expand product diversification. The role requires customer visits at premises such as shops, offices, and yards, along with travel throughout the region.

Requirements

At least 3 years of experience in customer service, account management, sales, or a related role; preferably in heavy equipment, industrial, automotive, trucking, or a related industry.
Experience using CRM systems to manage customer relationships, sales activities, and account information.
Strong sales acumen, including the ability to analyze sales trends, identify opportunities, develop growth strategies, and recommend customer solutions.
Excellent communication, relationship-building, and customer service skills, with a strong understanding of sales processes and account development practices.
Self-motivated, results-oriented, and driven to achieve business objectives while delivering an exceptional customer experience.
Strong organizational, planning, and time management skills, with the ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and clean driving record; driving is required.
Must pass a pre-employment background check in accordance with applicable laws.

Responsibilities

Build and maintain strong relationships with existing customers through regular communication and exceptional service.
Develop the assigned territory through customer visits, account reviews, and business development activities.
Identify customer needs and recommend parts, service, and maintenance solutions.
Prepare quotations, process orders, and follow up to ensure a seamless customer experience.
Promote parts, service programs, campaigns, and value-added solutions.
Prospect for new business opportunities and support growth of the branch's parts and service operations.
Maintain accurate customer records and document customer interactions in the CRM system.
Monitor market trends, competitor activity, and customer requirements to identify growth opportunities.
Develop and present customized parts and service solutions addressing customer needs and operational challenges.
Analyze territory performance and implement strategies to expand customer engagement, sales, and market presence.
Collaborate with Sales, Service, and Operations teams to deliver a consistent customer experience.
Support year-over-year growth in parts and service revenue, customer retention, and product diversification.