Remote Customer Service Representative - San Antonio, TX
About The Position
OneTouch Direct is a contact center solutions provider founded in 1998 that serves Fortune 500 companies. The Remote Customer Service Representative provides frontline support to customers with questions and concerns about products and services. The role is remote, but applicants must live in the San Antonio region. The position is scheduled for 40 hours per week, with overtime opportunities. The representative assists customers by phone, email, or chat; troubleshoots issues; processes orders, amendments, and returns; and escalates unresolved matters to senior staff. The role also provides feedback to help improve customer service processes. Employees must supply compatible equipment and a suitable home workspace. A Windows 11 laptop or desktop with a webcam, a wired Ethernet connection, and a hard-wired USB noise-cancelling headset with a functioning microphone are required. Mac, Chromebook, Apple devices, Microsoft Surface, Wi-Fi, cellular connections, and Bluetooth headsets are not supported. The minimum internet speed is 50 Mbps download and 20 Mbps upload. A dual-core 2.0 GHz processor and 16 GB RAM are required; a quad-core processor is recommended.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Must live in the San Antonio region.
- Windows laptop or desktop with a webcam running Windows 11; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Minimum dual-core 2.0 GHz processor; quad-core recommended.
- Minimum 16 GB RAM.
- Ethernet port and hard-wired internet connection required; Wi-Fi and cellular connections are not permitted.
- USB noise-cancelling headset with a functioning microphone; must be hard-wired, not Bluetooth.
- Minimum internet speed of 50 Mbps download and 20 Mbps upload.
Nice To Haves
- 1–2 years of customer service experience preferred.
- Previous experience in a call center or remote support role is a plus.
Responsibilities
- Respond to customer inquiries by phone, email, or chat in a timely and professional manner.
- Troubleshoot customer issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
Benefits
- Health care plan (medical, dental, and vision).
- Retirement plan (401k, IRA).
- Life insurance (basic, voluntary, and AD&D).
- Paid time off (vacation, sick, and public holidays).
- Training and development.
- Work from home.
- Overtime opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
